PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OR USING OUR websites, mobile applications or other products or services, YOU AGREE TO BE BOUND BY THESE TERMS OF USE AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE OUR WEBSITES, MOBILE APPLICATIONS OR OTHER PRODUCTS OR SERVICES.

PrimeFacility reserves the right to change or modify these Terms at any time and in our sole discretion. PrimeFacility will notify you of any changes either by sending an email notification, providing notice through the Service or updating the “Last Updated” date at the top of these Terms.

These Terms and conditions ("Terms") is between PrimeFacility (“PrimeFacility”, “We”,”Us”) and the person or entity agreeing to these terms (“Customer”, “You”) with regards to your access to, and use of, the websites, mobile applications and other products or services (“Website”, "Service").

  1. About the Service

    2. PrimeFacility is operated by Rapin United Group Pty Ltd (ABN 48 161 455 661), a facility management providing integrated facilities management services for strata residential or mixed commercial complexes.

    PrimeFacility is a facility management software that allows its admin users (building managers, concierge) through features that assist day-to-day management of their buildings and enables seamless interaction with other users relevant to the building properties (owners, agents, tenants, subtenants).

  2. Access and Registration

    3. In order to access and use the Service, you are required to register for an online account. For this registration, you may be required to provide information classified as Personally Identifiable Information (PII). You may refer to our Privacy Policy for details on the collection, use and storage of this information.

    You agree that any information you provide will always be accurate, correct and up to date.

    Your password and account activity are solely your responsibility. You are responsible for maintaining the confidentiality of any login information associated to your account. We will never ask for your password or sensitive information.

  3. Operation of the Service

    4. We will make commercially reasonable efforts to make the Service available to you on a 24X7 basis. However, in order to ensure that the Service is up-to-date, well-maintained and whenever we have to release new features, the Service may not be available due to planned downtime which will be scheduled during low usage hours to minimise or avoid impact to your usage of the Service.

    If you become aware of any defect, bug or technical problem when using our service, you may email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and agree to provide us with information on the incident as well as all supporting information leading up to it.

  4. Acceptable Use

    5. In using the Service, you agree:

    1. that you may only use the Service according to these Terms
    2. not falsely represent or impersonate any person when using the Service
    3. not provide false and misleading information when using the Service
    4. not use the Service to conduct any illegal activity
    5. not to attempt to modify, adapt, duplicate, sell, reverse engineer, decompile or disassemble any portion of the Service

    Any use of the Service in violation of these Terms amu result in termination or suspension of your rights to use the Service.

  5. Privacy

    6. Please red our Privacy Policy (please put a link to privacy policy) in relation to any data collected from you via the Service. By using the Service, you are consenting to the terms of the Privacy Policy.

  6. Contact Information

    7. If you have any questions or comments about our Terms as outlines above, you may contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..