PrimeFacility reserves the right to change or modify these Terms at any time and in our sole discretion. PrimeFacility will notify you of any changes either by sending an email notification, providing notice through the Service or updating the "Last Updated" date at the top of these Terms.
These Terms and conditions ("Terms") is between PrimeFacility ("PrimeFacility", "We", "Us") and the person or entity agreeing to these terms ("Customer", "You") with regards to your access to, and use of, the websites, mobile applications and other products or services ("Website", "Service").
1. About the Service
PrimeFacility is operated by Rapin United Group Pty Ltd (ABN 48 161 455 661), a facility management company providing integrated facilities management services for strata residential or mixed commercial complexes.
PrimeFacility is a facility management software that allows its admin users (building managers, concierge) through features that assist day-to-day management of their buildings and enables seamless interaction with other users relevant to the building properties (owners, agents, tenants, sub-tenants).
2. Access and Registration
In order to access and use the Service, you are required to register for an online account. For this registration, you may be required to provide information classified as Personally Identifiable Information (PII). You may refer to our Privacy Policy for details on the collection, use and storage of this information.
You agree that any information you provide will always be accurate, correct and up to date.
Your password and account activity are solely your responsibility. You are responsible for maintaining the confidentiality of any login information associated with your account. We will never ask for your password or sensitive information.
3. Operation of the Service
We will make commercially reasonable efforts to make the Service available to you on a 24×7 basis. However, in order to ensure that the Service is up-to-date, well-maintained, and whenever we have to release new features, the Service may not be available due to planned downtime which will be scheduled during low usage hours to minimise or avoid impact to your usage of the Service.
If you become aware of any defect, bug or technical problem when using our service, you may email us at [email protected] and agree to provide us with information on the incident as well as all supporting information leading up to it.
4. Acceptable Use
In using the Service, you agree:
- that you may only use the Service according to these Terms
- not to falsely represent or impersonate any person when using the Service
- not to provide false and misleading information when using the Service
- not to use the Service to conduct any illegal activity
- not to attempt to modify, adapt, duplicate, sell, reverse engineer, decompile or disassemble any portion of the Service
Any use of the Service in violation of these Terms may result in termination or suspension of your rights to use the Service.
5. Privacy
Please read our Privacy Policy in relation to any data collected from you via the Service. By using the Service, you are consenting to the terms of the Privacy Policy.
6. AI Assistant
6.1 Description
PrimeFacility provides an integrated AI assistant feature to help users navigate building information and the Service more effectively. The AI assistant is powered by a locally hosted large language model running on infrastructure owned and operated by Rapin United Group Pty Ltd. No user data or query content is transmitted to any external or third-party AI provider.
6.2 Acceptable Use of the AI Assistant
When using the AI assistant, you agree:
- not to attempt to extract, probe, or manipulate the underlying AI model through adversarial prompting, jailbreaking, or similar techniques;
- not to use the AI assistant to generate content that is unlawful, defamatory, discriminatory, or otherwise in breach of these Terms;
- not to input sensitive personal information beyond what is reasonably necessary to obtain an answer to your query;
- not to rely solely on AI-generated responses for legal, financial, medical, safety-critical, or other high-stakes decisions.
6.3 Accuracy and Limitations
The AI assistant generates responses automatically based on the information available to it at the time of the query. Responses may be incomplete, inaccurate, or out of date. PrimeFacility and Rapin United Group Pty Ltd make no warranty, express or implied, regarding the accuracy, completeness, or fitness for purpose of any AI-generated response. You acknowledge that the AI assistant is a tool to assist, not replace, your own judgement.
6.4 No Liability for AI Responses
To the maximum extent permitted by applicable law, PrimeFacility and Rapin United Group Pty Ltd shall not be liable for any loss, damage, or harm — direct or indirect — arising from your reliance on, or use of, any response generated by the AI assistant.
6.5 Privacy and Data Handling
All AI processing occurs on locally hosted infrastructure within Rapin United Group's network. Your queries and any contextual building data used to generate a response are not shared with, sold to, or processed by any external AI service provider. Please refer to the AI Assistant & Data Privacy section of our Privacy Policy for full details.
7. Contact Information
If you have any questions or comments about our Terms as outlined above, you may contact us at [email protected].