Tenant Management
Tenants, Owners, Agents — all in one place.
An easy way to keep track of all people and properties in your building. Manage owners, agents, tenants and sub-tenants with clear role-based access — so the right people see the right information.
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Mobile & Responsive Design
Works beautifully on any device.
PrimeFacility is fully optimised for smartphones, tablets and desktops. Whether your team is at their desk or on the move, the experience is fast, clean and consistent — no app download required.
- Touch-friendly interface on iOS & Android
- Full feature parity across all screen sizes
- Installable as a home-screen web app (PWA)
Support Tickets
Log, track and resolve issues efficiently.
Create, manage and monitor tickets with real-time notifications. Whether you are a manager, owner, agent, tenant or sub-tenant, you can log and track tickets from start to finish — with full comment and file attachment support.
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Delivery Management
Track every parcel from receipt to delivery.
View and manage all deliveries with full visibility. Concierge and building staff can log incoming parcels, notify recipients and confirm collection — keeping the mailroom organised and residents happy.
View pricingAsset & Access Device Tracking
Know exactly where every key and asset is.
Keep track of all the assets and access devices for people in your building — fobs, keys, swipe cards and more. Have an easy way to relay important announcements to all your users and keep everyone informed.
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Event Management
Manage building events with ease.
Plan, organise and manage events for your building community. From AGMs to social gatherings, handle bookings, capacity limits and notifications in one place.
View pricingCommunications
Keep everyone in the loop, always.
Reliable, built-in notification system allowing users to opt in to SMS and email alerts. Keep your users informed when necessary — real-time updates that reach people where they are.
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Onboarding & Support
Easy setup and full support from day one.
We make account setup and initial data import as easy and painless as possible. We provide full training, onboarding assistance and ongoing support to ensure your team hits the ground running.
Get in touchAI Assistant New
Smart assistance, completely private by design.
PrimeFacility includes a built-in AI assistant that helps building managers and residents get instant answers — about building procedures, support tickets, announcements, and more. Ask in plain language and get a helpful, contextual response in seconds.
Unlike cloud-based AI services, the PrimeFacility AI assistant runs entirely on infrastructure hosted within our own network using Ollama and OpenWebUI. Your conversations and data are processed locally on our servers — they are never transmitted to any third-party AI provider or external cloud service. Privacy is not an afterthought; it is built into the architecture from day one.
- All AI processing happens on our local network — zero external data transmission
- No user data is shared with third-party AI providers (e.g. OpenAI, Google, Anthropic)
- Powered by open-source models running on self-hosted infrastructure
- Available to managers, concierge, residents and other authorised users
Privacy by Design
Your data never leaves our network. AI queries are processed locally on our servers — no external API calls, no third-party data sharing.
Self-Hosted Infrastructure
Powered by Ollama and OpenWebUI running on our own servers — all AI inference stays within our infrastructure.
Zero Third-Party AI Exposure
Unlike ChatGPT or similar cloud AI tools, PrimeFacility's assistant never sends your building data to external providers.
Everything Included
Every feature, at a glance.
PrimeFacility packs a full suite of tools into one intuitive platform — no add-ons, no surprises.
Notifications
Choose how and when you're notified by email, push, or SMS.
Property Relations
Link yourself to a lot as owner, agent, tenant, or sub-tenant.
Buildings & Lots
Browse your building and unit details.
Support Tickets
Log, track, and communicate building issues through to resolution.
Deliveries
Track incoming parcels and set drop-off instructions for concierge.
Announcements
Stay informed with building-wide notices from management.
Events & Calendar
View and keep track of building events and scheduled activities.
Facility Bookings
Reserve time slots for shared building facilities.
FAQs
Find quick answers to common building questions.
Help Topics
Access detailed guides on using the portal and building policies.
Vehicles & Parking
Register your vehicles and view parking-related reports.
Access Devices
View your assigned keys/remotes and request new or replacement devices.
Assets
View the building's maintained asset inventory.
Inspection Reports
View completed building inspection records and outcomes.
Contractors
Register, upload compliance documents, and request building access.
Work Orders
Manage repair and maintenance jobs from assignment through to sign-off.
Approval Requests
Vote and comment on building decisions and committee proposals.
File Management
Upload, preview, and share documents across the portal.
Dashboard
Get an at-a-glance summary of everything happening in your building.
AI Assistant New
Ask questions about your building and get instant answers — powered by a locally hosted AI. Your data never leaves our network.
Mobile Apps
Available on the App Store and Google Play for iOS and Android.
Ready to transform your building management?
Our reasonable pricing scheme will support both small and large businesses. Contact us today for a personalised demo.
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