Features & Benefits

Powerful features built for modern buildings.

Everything a building manager, resident or property professional needs — in one platform.

Tenant Management

Tenants, Owners, Agents — all in one place.

An easy way to keep track of all people and properties in your building. Manage owners, agents, tenants and sub-tenants with clear role-based access — so the right people see the right information.

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Tenant and relation overview showing owners, agents and tenants organised by lot
PrimeFacility dashboard on mobile showing the full interface on a smartphone screen

Mobile & Responsive Design

Works beautifully on any device.

PrimeFacility is fully optimised for smartphones, tablets and desktops. Whether your team is at their desk or on the move, the experience is fast, clean and consistent — no app download required.

  • Touch-friendly interface on iOS & Android
  • Full feature parity across all screen sizes
  • Installable as a home-screen web app (PWA)
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Support Tickets

Log, track and resolve issues efficiently.

Create, manage and monitor tickets with real-time notifications. Whether you are a manager, owner, agent, tenant or sub-tenant, you can log and track tickets from start to finish — with full comment and file attachment support.

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Support staff resolving an IT support ticket on PrimeFacility
Delivery management parcel tracking view showing parcels logged and recipient notifications

Delivery Management

Track every parcel from receipt to delivery.

View and manage all deliveries with full visibility. Concierge and building staff can log incoming parcels, notify recipients and confirm collection — keeping the mailroom organised and residents happy.

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Asset & Access Device Tracking

Know exactly where every key and asset is.

Keep track of all the assets and access devices for people in your building — fobs, keys, swipe cards and more. Have an easy way to relay important announcements to all your users and keep everyone informed.

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Access device request management showing fobs, keys and swipe cards assigned to residents per lot
Event management calendar showing upcoming building events, recurring schedules and attendee details

Event Management

Manage building events with ease.

Plan, organise and manage events for your building community. From AGMs to social gatherings, handle bookings, capacity limits and notifications in one place.

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Communications

Keep everyone in the loop, always.

Reliable, built-in notification system allowing users to opt in to SMS and email alerts. Keep your users informed when necessary — real-time updates that reach people where they are.

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Support ticket detail view showing threaded comments, file attachments and real-time notification history
Easy setup and onboarding support from PrimeFacility

Onboarding & Support

Easy setup and full support from day one.

We make account setup and initial data import as easy and painless as possible. We provide full training, onboarding assistance and ongoing support to ensure your team hits the ground running.

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Ready to transform your building management?

Our reasonable pricing scheme will support both small and large businesses. Contact us today for a personalised demo.

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